Veterinary nurses are on the front line when clients call with a problem. How do you quickly and efficiently determine the issues a client is facing? When is behaviour problem truly a behaviour disorder that requires a team approach? Real-life client audio conversations from the Purdue University Animal Behaviour Clinic are used to demonstrate techniques and thought processes for getting to core issues.
Support and Resource
Recorded at the NAVC Conference 2013.
This module contains a video recording of the lecture and a range of self-assessment questions leading to a printable certificate.