Caring for clients contains 6 courses worth 3 hours of CPD. Client loyalty and happiness is an important part of practice and clients should always feel as though they are part of the family. The best way to achieve client loyalty is to ensure you have all the tools necessary to communicate effectively and delight the client. By offering excellent client care, the health and welfare of the pet also increases.
This course is aimed at anyone who works in a veterinary practice, from the day one receptionist through to senior partners. This course will enhance communication skills and has been specifically designed for those who work in a veterinary practice.
What You Will Learn
Effective communication is easy for some but it can be difficult for others. This course has something from everyone to learn how to improve their communication skills which can help to delight current clients as well as win new clients. The course will also discuss subjects unique to veterinary practice such as dealing with bereavement and euthanasia as well as referrals and second opinions. There is also a course dedicated to dealing with complaints and mistakes, specifically tailored to those encountered in practice.
About The Provider
The course is delivered by a virtual teacher who will deliver the content originally written by Liz Watkins (MRCVS). Liz qualified from the University of Bristol in 1982 and took the opportunity to purchase a small practice with two vets in 1990. Over 30 years Liz built up the practice to have 9 vets across three sites and the practice was very successful. Aside from her clinical interests, client satisfaction has always been a passion of Liz's and she has always strived to deliver the highest quality of care to both the pet and the owners.