Client debt control is the sixth instalment in the module 'Caring for Clients'. Debt control is not an easy subject to approach in any business but in a veterinary setting it can be a very sensitive issue which can bring along ethical concerns for the welfare of the pet. It the responsibility of every member of staff in practice to ensure that transparency is employed so the client is always aware of costs and that payment is collected. This presentation will compliment other courses from Chunk Training such as, Complaint and Mistakes, and Pet Insurance.
This course is aimed at all members of staff involved in explaining estimates, discussing finances with clients and collecting payments. Although it will mainly be the client care team collecting payments, other staff members do need to understand why charging honestly and consistently is essential to the running of the practice as a business.
What You Will Learn
There is no NHS for animals. A veterinary practice is a business and therefore needs to be managed as such. We understand that the welfare of the pet is the most important factor, however for the practice to continue operating, payments must be collected. This course will explain why it is so important by outlining the basics of finance in a veterinary practice and why cash flow is so important as a small, missed payment can have a bigger impact. The course will also discuss how to approach the sensitive situation with confidence and professionalism.
About The Provider
The course is delivered by a virtual teacher who will deliver the content originally written by Howard Davies, a successful business man, and Liz Watkins (MRCVS) to ensure the explanation of debt control is specifically applied to a veterinary setting.