Delighting the Client

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  • Regular price £20.00


Being able to delight clients and instil loyalty is of the upmost importance to your veterinary practice, and is the main objective of this first module from Chunk Training’s 6 module course on Caring for Clients.

By the end of this module you will:

  • Understand the importance of the receptionist
  • Be able to make an excellent first impression on clients
  • Understand the real needs of your clients
  • Know how to deliver superb customer service.

Support and Resource

This continuing education module contains:

  • Fully interactive screens
  • A downloadable module summary hand-out
  • A range of self assessment questions
  • A personalised, printable certificate of completion

CPD Hours

0.5

Course Licence Validity

Licence valid for one user for 2 weeks from date of purchase.